Your AI programme has a strategy. Now it needs someone who can make it work.

KYC and customer onboarding

Every application read, checked and summarised before an analyst opens it. Analysts spend their time on judgement, not copying, and a person approves or declines every customer.

Document AI
Agents with tools
Human in the loop
Event-driven integration

Payment fraud and APP scam detection

Risky payments scored in milliseconds, only the highest-risk band held automatically under rules a person approved, every other alert reviewed by an analyst before any hold, and people making every decision about a customer's payment or claim.

Predictive ML
Agents with tools
Human in the loop
Event-driven integration

Complaints handling

Every complaint caught, whatever channel it came through, answered fairly within the DISP deadlines, and traced back to its root cause. A handler writes and signs every final response.

Retrieval (RAG)
Agents with tools
Speech and voice
Human in the loop

Reconciliation and exception handling

Millions of transactions matched every day, the breaks investigated before anyone opens a spreadsheet, and a person approving every posting, with the audit evidence built as the work is done.

Predictive ML
Agents with tools
Human in the loop
Event-driven integration

Credit decisioning support

Every referred application arrives with the evidence gathered, affordability worked out and the score explained in plain English. A person makes every referred decline, clear-cut cases stay with the existing decision engine and its safeguards, and fairness is checked every month.

Predictive ML
Document AI
Agents with tools
Human in the loop

Spotting vulnerable customers

Possible signs of vulnerability noticed the first time a customer mentions them, a trained person offered the right support, and outcomes checked so no group of customers is left worse off.

Retrieval (RAG)
Predictive ML
Speech and voice
Human in the loop

Claims intake and triage

Every claim read, sorted and routed within minutes. Simple claims ready for one-click approval, complex ones flagged early, and people making every decision that matters.

Document AI
Agents with tools
Human in the loop
Event-driven integration

Underwriting submission review

Every broker submission read, its risk data extracted and checked against appetite on the day it arrives, with gaps flagged and a referral note drafted. The underwriter decides, prices and speaks to the broker.

Document AI
Retrieval (RAG)
Agents with tools
Human in the loop

Damage assessment from photos

Usable photos first time, a likely repair route within hours, and reused or edited images caught before payment. An engineer or handler makes every settlement and total-loss decision.

Computer vision
Human in the loop
Agents with tools
Event-driven integration

Renewal pricing fairness monitoring

Every renewal price checked against the new-business price before it goes out, every pricing change tested for fair value and proxy discrimination, and clear evidence for the senior manager who signs the attestation. People own every pricing decision.

Predictive ML
Agents with tools
Human in the loop
Event-driven integration

Referral and clinical letter processing

Every referral and letter read, summarised and routed within minutes of arriving. The consultant sees a one-screen summary and a suggested priority, and makes every triage and clinical decision.

Document AI
Retrieval (RAG)
Agents with tools
Human in the loop
Event-driven integration

Ambient clinical notes

The consultation is captured, the note and the letter are drafted before the patient leaves, and the clinician checks, edits and signs every word.

Speech and voice
Agents with tools
Human in the loop
Event-driven integration

Appointment no-show prediction

Fewer empty clinic slots, because the patients most likely to miss an appointment get help to attend or rebook in good time. Prediction leads to support, never to penalties, and people make every decision about a patient's care.

Predictive ML
Agents with tools
Human in the loop
Event-driven integration

Patient enquiry assistant

Routine questions answered straight away, by phone or web chat, from content the trust has approved. Anything clinical or urgent goes to a person, with clear signposting to NHS 111 and 999.

Retrieval (RAG)
Speech and voice
Agents with tools
Human in the loop

Social careI've worked in this sector

Waiting-list validation

A waiting list that matches reality: data errors found every night, patients asked whether they still need care, and a person confirming every change. Clinical validation stays with clinicians.

Predictive ML
Document AI
Agents with tools
Human in the loop
Event-driven integration

Care notes and incident analysis

Better care notes in less time, often by voice, and early warning of patterns such as falls, weight loss, missed medicines and safeguarding signs, put in front of a manager who decides what to do.

Speech and voice
Predictive ML
Human in the loop
Retrieval (RAG)

Citizen casework and correspondence

Every letter and email read, sorted and routed on the day it arrives, with a sourced draft reply waiting for an official to edit and sign. People decide what the department says and what happens to each case.

Retrieval (RAG)
Document AI
Agents with tools
Human in the loop

Freedom of Information request handling

Every request logged, checked and on the clock the day it arrives, records found faster, and suggested exemptions and redactions laid out with reasons. The FOI officer decides what is released.

Retrieval (RAG)
Document AI
Agents with tools
Human in the loop

Benefits and grants application review

Every application read, checked against the scheme rules and made ready for an officer within a day. Missing evidence asked for early, fraud and error checks done fairly, and an officer deciding every award and every refusal.

Document AI
Agents with tools
Retrieval (RAG)
Human in the loop

Retail and e-commerceI've worked in this sector

Planning application validation

Every new application checked against the national and local requirements within a day, gaps explained clearly to the applicant, and consultation responses summarised for the case officer. Officers decide validity and every planning decision.

Document AI
Agents with tools
Human in the loop
Retrieval (RAG)

Customer service agent

Order, delivery and returns questions answered in seconds, on chat, email and phone, from your real systems. Refunds within set limits handled end to end, and people dealing with every exception, complaint and vulnerable customer.

Agents with tools
Retrieval (RAG)
Speech and voice
Human in the loop

Retail and e-commerceI've worked in this sector

Demand forecasting and replenishment

Demand forecast by product, store and channel every night, with promotions, weather and local events built in. Suggested orders and allocations ready each morning, buyers and merchandisers approving them, and less fresh food thrown away.

Predictive ML
Event-driven integration
Agents with tools
Human in the loop

Retail and e-commerceI've worked in this sector

Product content at scale

New lines go from supplier data sheet to accurate, accessible listing on the same day, with every claim traced back to the spec. A person approves every listing before it goes live.

Document AI
Computer vision
Agents with tools
Human in the loop

WholesaleI've worked in this sector

Purchasing and best-price supplier routing

Every order line goes to the best-priced supplier that can actually deliver for that account, at the negotiated price, and no agreed order slips through. Buyers decide every exception.

Predictive ML
Agents with tools
Event-driven integration
Human in the loop

ManufacturingI've worked in this sector

Predictive maintenance

Failures spotted days or weeks ahead, work orders drafted with the right spares, and engineers deciding every job. The AI reads the shop floor; it never controls a machine.

Predictive ML
Agents with tools
Event-driven integration
Human in the loop

ManufacturingI've worked in this sector

Visual quality inspection

Every unit checked at line speed, clear passes sent on, anything doubtful held for a person, and every defect traced to its batch. Inspectors make the calls that matter.

Computer vision
Predictive ML
Human in the loop
Event-driven integration

ManufacturingI've worked in this sector

Just-in-time production scheduling

Every order's ready time predicted station by station, so components meet at final assembly exactly when the vehicle needs them. When something slips, the plan is redrawn in minutes and a planner approves it.

Predictive ML
Agents with tools
Event-driven integration
Human in the loop

Energy and utilities

Field engineer assistant

Field engineers ask a question out loud and hear the answer from the approved procedure, manual or asset record, with its source, even with no signal. The permit, the safety rules and the engineer stay in charge of every safety decision.

Retrieval (RAG)
Speech and voice
Human in the loop
Event-driven integration

Energy and utilities

Smart meter and billing exceptions

Billing exceptions worked in order of harm, not age. Back-billing and smart-mode clocks never missed, plain letters drafted for every case, and a person deciding every catch-up bill, debt step and action for a vulnerable customer.

Predictive ML
Human in the loop
Agents with tools
Event-driven integration

Energy and utilities

Water leak detection

Leaks found sooner, located more precisely and fixed in the right order. The models point to where the water is going; a person decides every dig, every shut-off and every call to a customer.

Predictive ML
Event-driven integration
Agents with tools
Human in the loop

Shipping and customs document processing

Every commercial invoice, packing list, bill of lading and certificate of origin read and cross-checked before the goods arrive, with declarations drafted and commodity codes suggested. A customs specialist confirms every code and submits every declaration.

Document AI
Agents with tools
Retrieval (RAG)
Human in the loop

Delay prediction and proactive customer updates

Late deliveries spotted hours before they happen. Customers told first, with real options to rebook, customer service warned before the calls start, and planners shown where the day is going wrong.

Predictive ML
Event-driven integration
Agents with tools
Human in the loop

Warehouse slotting and pick optimisation

Every SKU in the right place for how it sells this month, shorter pick walks, waves that meet carrier cut-offs, and a labour plan that sees peak coming. Supervisors approve every move, and the WMS stays in charge.

Predictive ML
Event-driven integration
Agents with tools
Human in the loop

Legal and professional services

EDI exception handling

Every failed or mismatched EDI message diagnosed within minutes, with a proposed fix or a ready-to-send note to the partner's EDI desk. A person approves every resubmission, and a replay can never post the same order or invoice twice.

Event-driven integration
Agents with tools
Retrieval (RAG)
Human in the loop

Contract review and clause extraction

Every contract in the data room read, its key clauses pulled out and compared with your playbook, and a draft review note ready for a solicitor. The solicitor checks, decides and owns the advice.

Document AI
Retrieval (RAG)
Human in the loop

Legal and professional services

Proposal and bid drafting

First drafts of every answer in days, not weeks, each claim linked to the evidence behind it. The bid manager checks, decides and signs off what is submitted.

Retrieval (RAG)
Human in the loop
Document AI

Legal and professional services

Audit anomaly review

Every journal in the ledger extracted, proven complete and scored, with unusual entries grouped and explained for the audit team. The team chooses what to test, investigates and concludes, and the engagement partner signs.

Predictive ML
Agents with tools
Human in the loop

Telecoms

Churn prediction and retention offers

Customers likely to leave are spotted early and offered something that fits their needs, within offer rules a person approved. Every customer still gets their end-of-contract and best-tariff notices, and nobody pays more because a model thinks they won't leave.

Predictive ML
Agents with tools
Human in the loop

Telecoms

Network incident triage

Thousands of alarms turned into a handful of probable incidents, each with its likely root cause, diagnostics already gathered and a draft incident record. Engineers decide the fix, and no network change happens without change control.

Predictive ML
Agents with tools
Event-driven integration
Human in the loop

Teacher workload: planning and feedback drafting

Lesson plans, resources and feedback drafted from the trust's own curriculum in minutes. The teacher reviews, changes and owns every word, and safeguarding stays with people.

Retrieval (RAG)
Human in the loop
Document AI

Student early-warning and support (higher education)

Students who may be struggling are noticed in week three, not at the exam board. A person reaches out and offers support, and the flag never decides anything about a student's progress.

Predictive ML
Human in the loop
Event-driven integration

Admissions and enquiries assistant

Prospective students get accurate answers at any hour, drawn only from the university's approved information, with open-day visits booked and enquiries logged. Admissions staff handle offers, visas and anything personal.

Retrieval (RAG)
Agents with tools
Human in the loop

Property, construction and housingI've worked in this sector

Coursework integrity: what AI can and can't tell you

Coursework authenticated on evidence of how it was made, not on a detector's guess. Teachers get a timeline and the right questions to ask, and a person decides every concern through a fair process.

Human in the loop
Retrieval (RAG)
Document AI

Building control application processing

Every application and notice registered within a day, gaps found before an inspector opens the file, inspections booked and charges chased without phone tag. A registered building inspector makes every technical decision.

Document AI
Agents with tools
Human in the loop

Property, construction and housingI've worked in this sector

Golden thread information for higher-risk buildings

Every design and construction document classified, linked to the safety measure it proves and findable in seconds, from gateway 2 to handover and through occupation. The accountable person signs off what goes into the golden thread.

Document AI
Retrieval (RAG)
Human in the loop

Property, construction and housing

Damp and mould risk prediction (social housing)

Surveyors visit the homes most at risk of damp and mould before anyone has to report it. Every tenant report still starts the Awaab's Law clock, and a person makes every decision about a hazard.

Predictive ML
Agents with tools
Human in the loop
Event-driven integration

Property, construction and housing

Repairs triage and scheduling

Every repair reaches the right trade, with the right parts and the right priority, at an appointment that suits the tenant. Fixed rules handle emergencies, and a person decides anything that might be a hazard.

Computer vision
Agents with tools
Event-driven integration
Human in the loop

Property, construction and housing

Construction site safety monitoring

People near moving plant, open edges and lifts spotted in seconds and flagged to the supervisor and the operator, with near-miss trends feeding next week's plan. No one is identified, scored or disciplined by the system, and people make every call.

Computer vision
Predictive ML
Human in the loop
Event-driven integration

Adverse event intake (pharmacovigilance)

Every possible adverse event captured on the day it arrives, read, coded and drafted as a case for the safety team. People decide validity, seriousness, expectedness and causality, and no report is ever discarded by the AI.

Document AI
Retrieval (RAG)
Human in the loop
Event-driven integration

Regulatory document authoring

First drafts of submission documents built from approved source data in days, not weeks, with every statement traced to its source. Authors and regulatory leads review and sign off, and the AI never submits anything.

Retrieval (RAG)
Human in the loop
Document AI

Clinical trial site feasibility and documents

Sites chosen on evidence: feasibility answers read and compared in days, past performance alongside, and the trial master file checked every day, not just before an inspection. The sponsor decides, and no patient-identifiable data leaves controlled environments.

Document AI
Retrieval (RAG)
Human in the loop

Manufacturing deviations and CAPA investigation

Every new deviation starts with the similar past cases, the likely root-cause areas and a draft outline already in front of the investigator, and recurring problems are spotted before the next one. QA decides every classification, root cause, CAPA and batch disposition.

Retrieval (RAG)
Predictive ML
Human in the loop
Event-driven integration

Grant applications and bid writing

Every bid drafted from the charity's own approved evidence, every figure traced to its source, each funder's terms checked first, and a named person approving before anything is sent.

Retrieval (RAG)
Human in the loop
Document AI

Supporter care and Gift Aid processing

Every letter, email and form read and routed the day it arrives, supporters' own instructions applied correctly, and every Gift Aid claim backed by a valid declaration. People handle complaints, vulnerable supporters and the claim itself.

Document AI
Agents with tools
Human in the loop
Event-driven integration

Helpline triage with safeguarding

Advisers spend their time with the caller, not the paperwork. Approved guidance is to hand, notes are drafted, and possible risk is flagged to the adviser and supervisor as it is said. People make every safeguarding decision.

Speech and voice
Retrieval (RAG)
Human in the loop
Event-driven integration

Impact reporting from case notes

Outcome figures and themes drawn from caseworkers' notes for the trustees' report, funder reports and internal learning. De-identified, every figure traceable to records, nobody scored, and trustees approving what is published.

Predictive ML
Human in the loop
Retrieval (RAG)

IT service desk agent

Routine questions answered from your own knowledge base, every ticket sorted and routed with the diagnostics already gathered, and access requests prepared for approval. No password, MFA method or access right changes without a person, and the help desk is no longer the easy way in.

Agents with tools
Retrieval (RAG)
Human in the loop

HR policy assistant and onboarding

Staff and managers get answers from your own approved policies, with the source quoted. New starters are onboarded on time, with right to work checks done by the prescribed methods and confirmed by a person. Anything sensitive goes straight to someone trained to handle it.

Retrieval (RAG)
Agents with tools
Human in the loop

Recruitment screening: doing it safely

Recruiters see the evidence for each job criterion in every application, faster and more consistently. No candidate is rejected by a machine, no protected characteristic is guessed, and outcomes are tested for bias before and during use.

Predictive ML
Human in the loop

Invoice processing (accounts payable)

Every supplier invoice read, checked, matched and coded before anyone opens it, exceptions explained, and people approving every payment and every change to supplier bank details.

Document AI
Agents with tools
Human in the loop
Event-driven integration

Supplier risk monitoring

Critical suppliers watched continuously across official registers and licensed sources, every alert summarised with its sources cited, and a named person deciding what happens next.

Retrieval (RAG)
Agents with tools
Human in the loop
Event-driven integration

Sales: CRM assistant

Call notes, follow-ups and CRM updates drafted minutes after every conversation, for the salesperson to check and confirm. Contact rules are checked in code, and a person sends anything that isn't a fixed, approved template.

Speech and voice
Agents with tools
Human in the loop

Internal knowledge assistant

Staff ask a question in plain English and get a short answer with links to the exact sources, drawn only from documents they can already open. When the answer isn't there, it says so.

Retrieval (RAG)
Document AI

SOC alert triage

Every alert enriched, related alerts grouped into one probable incident, and a triage summary drafted before an analyst opens it. Analysts decide every containment step and every escalation, and no high-severity alert is ever closed by the AI.

Agents with tools
Retrieval (RAG)
Human in the loop

Board and committee paper preparation

Board packs that are checked, consistent and easier to read, with every summary traced to its source. Authors and the company secretary sign off, and directors still do the judging.

Retrieval (RAG)
Human in the loop
Document AI

Medicines shortages and quota allocation

Shortages seen weeks earlier, scarce stock shared fairly under manufacturer quotas, and pharmacies told honestly what they'll get and when. People set the rules and approve every allocation.

Predictive ML
Agents with tools
Human in the loop
Event-driven integration

Cold chain and temperature excursions

Excursions caught early, many prevented, and every one that happens arrives at the Responsible Person's desk as a complete evidence pack. The AI never decides whether stock can be used.

Predictive ML
Event-driven integration
Agents with tools
Human in the loop

Pharmacy order desk agent

Pharmacies get straight answers on stock, alternatives, delivery times and credits at any hour, by phone, email or portal. Clear limits keep clinical advice and controlled drugs with people.

Speech and voice
Agents with tools
Retrieval (RAG)
Human in the loop

Recalls and drug alerts

Every recall read within minutes, affected batches found in stock and dispatch history, the right customers told, and completion evidenced. The Responsible Person confirms every quarantine and approves every customer notice.

Document AI
Agents with tools
Human in the loop
Event-driven integration

Pharmacy First consultation support

Every Pharmacy First consultation captured against the pathway, recorded fully, sent to the GP and claimed correctly. The pharmacist makes every clinical decision.

Retrieval (RAG)
Speech and voice
Agents with tools
Human in the loop
Event-driven integration

Prescription flow and hub-and-spoke dispensing

Each branch knows tomorrow's workload today. Repeat items go to the hub when it makes sense, owings are chased before patients ask, and pharmacists get time back for clinical services.

Predictive ML
Agents with tools
Human in the loop
Event-driven integration

NHS claims and reimbursement

Every branch's NHS payment checked every month, not a sample. Missed service claims caught while they can still be made, margin explained item by item, and a cash forecast finance can plan with.

Document AI
Predictive ML
Agents with tools
Human in the loop

Online prescribing safeguards

Stronger checks on every online prescription, inconsistencies and risky patterns put in front of the prescriber, and evidence ready for any inspection. AI strengthens the safeguards; it never replaces them.

Predictive ML
Document AI
Agents with tools
Human in the loop

Patient messaging: New Medicine Service, hypertension case-finding, recalls

The right patients invited at the right time, in words the superintendent's team approved. Every opt-out honoured, every clinical reply answered by a pharmacist.

Agents with tools
Speech and voice
Predictive ML
Human in the loop

E-invoicing readiness

Ready to send and receive Peppol e-invoices by 1 April 2029: every invoice flow mapped, supplier and customer records cleaned with a person approving each change, the ERP mapping tested against the rules, and the paper and PDF tail handled until it goes.

Document AI
Agents with tools
Event-driven integration
Human in the loop

Post-quantum cryptography inventory

A living inventory of where RSA and elliptic curve cryptography are used across your code, certificates, devices and suppliers, found and classified by AI, confirmed by the people who own each system, and turned into a migration plan your board approves. The AI never changes a key, a certificate or a line of code.

Agents with tools
Retrieval (RAG)
Human in the loop

Supplier cyber assurance under the Cyber Security and Resilience Bill

Every critical supplier's questionnaire, certificates, contract and evidence read against your requirements, with each draft finding cited to the page it came from. A named person decides every rating, every message to a supplier and every action, and the AI never marks a supplier as compliant.

Retrieval (RAG)
Document AI
Human in the loop

EU AI Act readiness for UK firms selling into the EU

Every AI system in the group found, recorded and classified, with the reasoning cited to the Act and the Commission's guidance. A named legal or compliance owner decides every classification, the AI drafts and never gives a legal opinion, and technical documentation is ready well before 2 December 2027.

Retrieval (RAG)
Human in the loop
Document AI

Automated decision reviews under the Data (Use and Access) Act

Anyone can contest an automated decision, in any channel, and a trained person looks at it afresh with the model's inputs and reasons in front of them. Reviewers can and do overturn, overturn rates and response times are tracked, explanations are in plain English, and decisions involving special category data are never solely automated.

Predictive ML
Human in the loop
Event-driven integration