Reference

AWS ↔ Azure ↔ sovereign service map

The same capability on each platform, row by row. Every playbook is built from these, so pick the platform you already run.

Note

UK regions: AWS Europe (London), eu-west-2; Azure UK South and UK West. Not every model or AI feature is offered in every UK region, so check before you design around one.

Note

Renamed: Azure AI Foundry is now Microsoft Foundry, and Azure AI Services are now Foundry Tools (for example, Azure Speech in Foundry Tools). Document Intelligence is part of Azure Content Understanding.

Note

Closed to new AWS customers on 30 July 2026: the original Bedrock Agents (now Agents Classic), Amazon Kendra, Amazon A2I, SageMaker Ground Truth, Model Monitor and Clarify. Existing users keep access.

Other clouds

On Google Cloud? The same patterns apply. The service names change; the lanes, the controls and the delivery plan don't. Ask me.

Capability by capability

Checked on 9 November 2026. Cloud product names change often; check before you commit.

22 capabilities, grouped by layer

Equivalent services on AWS, Azure and a sovereign or on-prem stack
Capability	AWS	Azure	Sovereign / on-prem	Used in
Models and AI
Foundation modelsBoth clouds offer a choice of models, including Claude. Check each model is offered in your UK region.	Amazon Bedrock	Microsoft Foundry (formerly Azure AI Foundry)	Open-weight models served with vLLM on your own GPUs, or IONOS AI Model Hub	79 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Ambient clinical notes Appointment no-show prediction Patient enquiry assistant Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Demand forecasting and replenishment Product content at scale Purchasing and best-price supplier routing Predictive maintenance Visual quality inspection Just-in-time production scheduling Field engineer assistant Smart meter and billing exceptions Water leak detection Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation EDI exception handling Contract review and clause extraction Proposal and bid drafting Audit anomaly review Churn prediction and retention offers Network incident triage Teacher workload: planning and feedback drafting Admissions and enquiries assistant Coursework integrity: what AI can and can't tell you Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Repairs triage and scheduling Construction site safety monitoring Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Helpline triage with safeguarding Impact reporting from case notes IT service desk agent HR policy assistant and onboarding Recruitment screening: doing it safely Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Internal knowledge assistant SOC alert triage Board and committee paper preparation Medicines shortages and quota allocation Cold chain and temperature excursions Pharmacy order desk agent Recalls and drug alerts Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards Patient messaging: New Medicine Service, hypertension case-finding, recalls E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU Automated decision reviews under the Data (Use and Access) Act Joining up with the NHS Single Patient Record
AgentsThe original Bedrock Agents (now Agents Classic) closed to new customers on 30 July 2026.	Amazon Bedrock AgentCore	Foundry Agent Service	An open-source agent framework (e.g. LangGraph) on Kubernetes	76 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Ambient clinical notes Appointment no-show prediction Patient enquiry assistant Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Demand forecasting and replenishment Product content at scale Purchasing and best-price supplier routing Predictive maintenance Visual quality inspection Just-in-time production scheduling Field engineer assistant Smart meter and billing exceptions Water leak detection Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation EDI exception handling Contract review and clause extraction Proposal and bid drafting Audit anomaly review Churn prediction and retention offers Network incident triage Teacher workload: planning and feedback drafting Admissions and enquiries assistant Building control application processing Damp and mould risk prediction (social housing) Repairs triage and scheduling Construction site safety monitoring Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Helpline triage with safeguarding Impact reporting from case notes IT service desk agent HR policy assistant and onboarding Recruitment screening: doing it safely Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant SOC alert triage Board and committee paper preparation Medicines shortages and quota allocation Cold chain and temperature excursions Pharmacy order desk agent Recalls and drug alerts Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards Patient messaging: New Medicine Service, hypertension case-finding, recalls E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU Automated decision reviews under the Data (Use and Access) Act Joining up with the NHS Single Patient Record
Retrieval and searchAmazon Kendra closed to new customers on 30 July 2026.	Bedrock Knowledge Bases, Amazon OpenSearch Service	Foundry IQ (built on Azure AI Search)	OpenSearch, or PostgreSQL with pgvector	60 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Referral and clinical letter processing Patient enquiry assistant Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Product content at scale Predictive maintenance Field engineer assistant Smart meter and billing exceptions Water leak detection Shipping and customs document processing EDI exception handling Contract review and clause extraction Proposal and bid drafting Network incident triage Teacher workload: planning and feedback drafting Admissions and enquiries assistant Coursework integrity: what AI can and can't tell you Golden thread information for higher-risk buildings Repairs triage and scheduling Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Helpline triage with safeguarding Impact reporting from case notes IT service desk agent HR policy assistant and onboarding Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Internal knowledge assistant SOC alert triage Board and committee paper preparation Cold chain and temperature excursions Pharmacy order desk agent Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU Joining up with the NHS Single Patient Record
Document AIIn London, Bedrock Data Automation processes requests in London only (AWS documentation, checked 9 November 2026).	Amazon Textract, Bedrock Data Automation	Azure Content Understanding (includes Document Intelligence)	Open-source parsing (e.g. Docling) plus an open-weight vision model	40 playbooks KYC and customer onboarding Complaints handling Credit decisioning support Claims intake and triage Underwriting submission review Damage assessment from photos Referral and clinical letter processing Waiting-list validation Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Product content at scale Purchasing and best-price supplier routing Shipping and customs document processing Contract review and clause extraction Proposal and bid drafting Teacher workload: planning and feedback drafting Coursework integrity: what AI can and can't tell you Building control application processing Golden thread information for higher-risk buildings Repairs triage and scheduling Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Grant applications and bid writing Supporter care and Gift Aid processing Invoice processing (accounts payable) Supplier risk monitoring Internal knowledge assistant Board and committee paper preparation Medicines shortages and quota allocation Pharmacy order desk agent Recalls and drug alerts NHS claims and reimbursement Online prescribing safeguards E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU
SpeechSpeech-to-speech models are newer and not offered in every UK region yet.	Amazon Transcribe, Amazon Polly	Azure Speech in Foundry Tools	Open-weight speech models (e.g. Whisper)	12 playbooks Complaints handling Spotting vulnerable customers Ambient clinical notes Patient enquiry assistant Care notes and incident analysis Customer service agent Field engineer assistant Helpline triage with safeguarding Sales: CRM assistant Pharmacy order desk agent Pharmacy First consultation support Patient messaging: New Medicine Service, hypertension case-finding, recalls
VisionAzure Vision Image Analysis and Custom Vision retire on 25 September 2028. Lookout for Vision has ended.	Multimodal models on Bedrock, Bedrock Data Automation, Amazon Rekognition	Multimodal models in Microsoft Foundry, Azure Content Understanding	Open-weight vision-language models	6 playbooks Damage assessment from photos Planning application validation Product content at scale Visual quality inspection Building control application processing Repairs triage and scheduling
Custom MLSageMaker Model Monitor, Clarify and Ground Truth closed to new customers on 30 July 2026.	Amazon SageMaker AI	Azure Machine Learning	MLflow and Kubeflow on Kubernetes	35 playbooks Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Damage assessment from photos Renewal pricing fairness monitoring Appointment no-show prediction Waiting-list validation Care notes and incident analysis Demand forecasting and replenishment Purchasing and best-price supplier routing Predictive maintenance Visual quality inspection Just-in-time production scheduling Smart meter and billing exceptions Water leak detection Delay prediction and proactive customer updates Warehouse slotting and pick optimisation Audit anomaly review Churn prediction and retention offers Network incident triage Student early-warning and support (higher education) Damp and mould risk prediction (social housing) Construction site safety monitoring Manufacturing deviations and CAPA investigation Impact reporting from case notes Recruitment screening: doing it safely Medicines shortages and quota allocation Cold chain and temperature excursions Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards Patient messaging: New Medicine Service, hypertension case-finding, recalls Automated decision reviews under the Data (Use and Access) Act
Integration and orchestration
Workflow	AWS Step Functions	Logic Apps, Durable Functions	Temporal, or n8n	80 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Ambient clinical notes Appointment no-show prediction Patient enquiry assistant Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Demand forecasting and replenishment Product content at scale Purchasing and best-price supplier routing Predictive maintenance Visual quality inspection Just-in-time production scheduling Field engineer assistant Smart meter and billing exceptions Water leak detection Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation EDI exception handling Contract review and clause extraction Proposal and bid drafting Audit anomaly review Churn prediction and retention offers Network incident triage Teacher workload: planning and feedback drafting Student early-warning and support (higher education) Admissions and enquiries assistant Coursework integrity: what AI can and can't tell you Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Repairs triage and scheduling Construction site safety monitoring Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Helpline triage with safeguarding Impact reporting from case notes IT service desk agent HR policy assistant and onboarding Recruitment screening: doing it safely Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Internal knowledge assistant SOC alert triage Board and committee paper preparation Medicines shortages and quota allocation Cold chain and temperature excursions Pharmacy order desk agent Recalls and drug alerts Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards Patient messaging: New Medicine Service, hypertension case-finding, recalls E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU Automated decision reviews under the Data (Use and Access) Act Joining up with the NHS Single Patient Record
Events and queues	Amazon EventBridge, SQS, SNS	Event Grid, Service Bus	Apache Kafka, RabbitMQ	77 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Ambient clinical notes Appointment no-show prediction Patient enquiry assistant Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Demand forecasting and replenishment Product content at scale Purchasing and best-price supplier routing Predictive maintenance Visual quality inspection Just-in-time production scheduling Field engineer assistant Smart meter and billing exceptions Water leak detection Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation EDI exception handling Contract review and clause extraction Proposal and bid drafting Audit anomaly review Network incident triage Teacher workload: planning and feedback drafting Student early-warning and support (higher education) Admissions and enquiries assistant Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Repairs triage and scheduling Construction site safety monitoring Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Helpline triage with safeguarding Impact reporting from case notes IT service desk agent HR policy assistant and onboarding Recruitment screening: doing it safely Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Internal knowledge assistant SOC alert triage Medicines shortages and quota allocation Cold chain and temperature excursions Pharmacy order desk agent Recalls and drug alerts Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards Patient messaging: New Medicine Service, hypertension case-finding, recalls E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU Automated decision reviews under the Data (Use and Access) Act Joining up with the NHS Single Patient Record
Streaming	Amazon Kinesis Data Streams, Amazon MSK	Event Hubs	Apache Kafka	12 playbooks Payment fraud and APP scam detection Renewal pricing fairness monitoring Predictive maintenance Just-in-time production scheduling Water leak detection Delay prediction and proactive customer updates Warehouse slotting and pick optimisation Churn prediction and retention offers Network incident triage Construction site safety monitoring SOC alert triage Cold chain and temperature excursions
API layerIf you already run an integration platform, reuse it.	Amazon API Gateway	Azure API Management	Kong, or your existing API gateway	75 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Referral and clinical letter processing Ambient clinical notes Appointment no-show prediction Patient enquiry assistant Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Demand forecasting and replenishment Product content at scale Purchasing and best-price supplier routing Predictive maintenance Visual quality inspection Just-in-time production scheduling Field engineer assistant Smart meter and billing exceptions Water leak detection Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation EDI exception handling Contract review and clause extraction Proposal and bid drafting Churn prediction and retention offers Network incident triage Teacher workload: planning and feedback drafting Student early-warning and support (higher education) Admissions and enquiries assistant Coursework integrity: what AI can and can't tell you Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Repairs triage and scheduling Construction site safety monitoring Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Helpline triage with safeguarding Impact reporting from case notes IT service desk agent HR policy assistant and onboarding Recruitment screening: doing it safely Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Internal knowledge assistant SOC alert triage Board and committee paper preparation Medicines shortages and quota allocation Cold chain and temperature excursions Pharmacy order desk agent Recalls and drug alerts Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing Online prescribing safeguards Patient messaging: New Medicine Service, hypertension case-finding, recalls E-invoicing readiness Supplier cyber assurance under the Cyber Security and Resilience Bill Automated decision reviews under the Data (Use and Access) Act Joining up with the NHS Single Patient Record
Serverless functions and toolsAgent tools are usually small functions like these.	AWS Lambda	Azure Functions	Knative or OpenFaaS on Kubernetes	25 playbooks Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Benefits and grants application review Planning application validation Product content at scale Purchasing and best-price supplier routing Churn prediction and retention offers Admissions and enquiries assistant Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Repairs triage and scheduling Regulatory document authoring Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Board and committee paper preparation Medicines shortages and quota allocation Cold chain and temperature excursions Recalls and drug alerts E-invoicing readiness Post-quantum cryptography inventory Joining up with the NHS Single Patient Record
Containers and Kubernetes	Amazon EKS, Amazon ECS	AKS, Azure Container Apps	Kubernetes on-prem (e.g. OpenShift, Rancher), or IONOS Managed Kubernetes	16 playbooks Underwriting submission review Damage assessment from photos Product content at scale Purchasing and best-price supplier routing Predictive maintenance Visual quality inspection Just-in-time production scheduling Field engineer assistant Water leak detection Warehouse slotting and pick optimisation Repairs triage and scheduling Construction site safety monitoring SOC alert triage Medicines shortages and quota allocation Cold chain and temperature excursions Pharmacy order desk agent
Data
Object and file storage	Amazon S3 (with Object Lock for evidence)	Blob Storage (with immutable storage)	Ceph, or IONOS S3 Object Storage	66 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Claims intake and triage Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Ambient clinical notes Appointment no-show prediction Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Demand forecasting and replenishment Product content at scale Purchasing and best-price supplier routing Visual quality inspection Just-in-time production scheduling Field engineer assistant Smart meter and billing exceptions Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation EDI exception handling Contract review and clause extraction Proposal and bid drafting Audit anomaly review Churn prediction and retention offers Teacher workload: planning and feedback drafting Student early-warning and support (higher education) Coursework integrity: what AI can and can't tell you Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Repairs triage and scheduling Construction site safety monitoring Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Impact reporting from case notes HR policy assistant and onboarding Recruitment screening: doing it safely Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Board and committee paper preparation Medicines shortages and quota allocation Recalls and drug alerts Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU Automated decision reviews under the Data (Use and Access) Act Joining up with the NHS Single Patient Record
Data lake and warehouseNew Azure analytics work usually starts in Microsoft Fabric.	Amazon S3, AWS Glue, Amazon Redshift, Amazon Athena	Azure Data Lake Storage, Microsoft Fabric	Ceph or IONOS S3 Object Storage; PostgreSQL or your existing warehouse	25 playbooks Reconciliation and exception handling Spotting vulnerable customers Renewal pricing fairness monitoring Appointment no-show prediction Waiting-list validation Benefits and grants application review Demand forecasting and replenishment Predictive maintenance Just-in-time production scheduling Smart meter and billing exceptions Water leak detection Delay prediction and proactive customer updates Warehouse slotting and pick optimisation Audit anomaly review Churn prediction and retention offers Network incident triage Student early-warning and support (higher education) Damp and mould risk prediction (social housing) Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Impact reporting from case notes Medicines shortages and quota allocation Cold chain and temperature excursions Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement
Security and governance
GuardrailsFoundry guardrails use Azure AI Content Safety to detect harmful content and prompt attacks.	Bedrock Guardrails	Foundry guardrails (Azure AI Content Safety)	Open-source guardrails (e.g. NeMo Guardrails, Llama Guard)	73 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Ambient clinical notes Patient enquiry assistant Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Product content at scale Purchasing and best-price supplier routing Visual quality inspection Just-in-time production scheduling Field engineer assistant Smart meter and billing exceptions Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation EDI exception handling Contract review and clause extraction Proposal and bid drafting Audit anomaly review Churn prediction and retention offers Teacher workload: planning and feedback drafting Admissions and enquiries assistant Coursework integrity: what AI can and can't tell you Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Repairs triage and scheduling Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Helpline triage with safeguarding Impact reporting from case notes IT service desk agent HR policy assistant and onboarding Recruitment screening: doing it safely Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Internal knowledge assistant SOC alert triage Board and committee paper preparation Medicines shortages and quota allocation Cold chain and temperature excursions Pharmacy order desk agent Recalls and drug alerts Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards Patient messaging: New Medicine Service, hypertension case-finding, recalls E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU Automated decision reviews under the Data (Use and Access) Act Joining up with the NHS Single Patient Record
Identity	IAM Identity Center	Entra ID	Keycloak, or your existing Active Directory	80 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Ambient clinical notes Appointment no-show prediction Patient enquiry assistant Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Demand forecasting and replenishment Product content at scale Purchasing and best-price supplier routing Predictive maintenance Visual quality inspection Just-in-time production scheduling Field engineer assistant Smart meter and billing exceptions Water leak detection Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation EDI exception handling Contract review and clause extraction Proposal and bid drafting Audit anomaly review Churn prediction and retention offers Network incident triage Teacher workload: planning and feedback drafting Student early-warning and support (higher education) Admissions and enquiries assistant Coursework integrity: what AI can and can't tell you Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Repairs triage and scheduling Construction site safety monitoring Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Helpline triage with safeguarding Impact reporting from case notes IT service desk agent HR policy assistant and onboarding Recruitment screening: doing it safely Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Internal knowledge assistant SOC alert triage Board and committee paper preparation Medicines shortages and quota allocation Cold chain and temperature excursions Pharmacy order desk agent Recalls and drug alerts Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards Patient messaging: New Medicine Service, hypertension case-finding, recalls E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU Automated decision reviews under the Data (Use and Access) Act Joining up with the NHS Single Patient Record
Secrets and keys	AWS Secrets Manager, AWS KMS	Key Vault	OpenBao or HashiCorp Vault; an HSM	80 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Ambient clinical notes Appointment no-show prediction Patient enquiry assistant Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Demand forecasting and replenishment Product content at scale Purchasing and best-price supplier routing Predictive maintenance Visual quality inspection Just-in-time production scheduling Field engineer assistant Smart meter and billing exceptions Water leak detection Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation EDI exception handling Contract review and clause extraction Proposal and bid drafting Audit anomaly review Churn prediction and retention offers Network incident triage Teacher workload: planning and feedback drafting Student early-warning and support (higher education) Admissions and enquiries assistant Coursework integrity: what AI can and can't tell you Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Repairs triage and scheduling Construction site safety monitoring Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Helpline triage with safeguarding Impact reporting from case notes IT service desk agent HR policy assistant and onboarding Recruitment screening: doing it safely Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Internal knowledge assistant SOC alert triage Board and committee paper preparation Medicines shortages and quota allocation Cold chain and temperature excursions Pharmacy order desk agent Recalls and drug alerts Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards Patient messaging: New Medicine Service, hypertension case-finding, recalls E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU Automated decision reviews under the Data (Use and Access) Act Joining up with the NHS Single Patient Record
Data governance	Amazon Macie, Amazon SageMaker Catalog (built on DataZone)	Microsoft Purview	Your existing data governance tooling	69 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Ambient clinical notes Appointment no-show prediction Patient enquiry assistant Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Demand forecasting and replenishment Just-in-time production scheduling Field engineer assistant Smart meter and billing exceptions Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation Contract review and clause extraction Proposal and bid drafting Audit anomaly review Churn prediction and retention offers Teacher workload: planning and feedback drafting Student early-warning and support (higher education) Admissions and enquiries assistant Coursework integrity: what AI can and can't tell you Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Repairs triage and scheduling Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Helpline triage with safeguarding Impact reporting from case notes HR policy assistant and onboarding Recruitment screening: doing it safely Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Internal knowledge assistant Board and committee paper preparation Medicines shortages and quota allocation Cold chain and temperature excursions Pharmacy order desk agent Recalls and drug alerts Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards Patient messaging: New Medicine Service, hypertension case-finding, recalls E-invoicing readiness Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU Automated decision reviews under the Data (Use and Access) Act Joining up with the NHS Single Patient Record
UK data residencyIONOS AI Model Hub runs in German data centres: EU, not UK, residency.	eu-west-2 (London)	UK South / UK West	Your own UK data centre, or a UK or EU provider	All of them
Operations and people
Monitoring and audit	Amazon CloudWatch, AWS CloudTrail	Azure Monitor, Log Analytics	Prometheus, Grafana, OpenTelemetry	80 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Ambient clinical notes Appointment no-show prediction Patient enquiry assistant Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Demand forecasting and replenishment Product content at scale Purchasing and best-price supplier routing Predictive maintenance Visual quality inspection Just-in-time production scheduling Field engineer assistant Smart meter and billing exceptions Water leak detection Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation EDI exception handling Contract review and clause extraction Proposal and bid drafting Audit anomaly review Churn prediction and retention offers Network incident triage Teacher workload: planning and feedback drafting Student early-warning and support (higher education) Admissions and enquiries assistant Coursework integrity: what AI can and can't tell you Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Repairs triage and scheduling Construction site safety monitoring Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Supporter care and Gift Aid processing Helpline triage with safeguarding Impact reporting from case notes IT service desk agent HR policy assistant and onboarding Recruitment screening: doing it safely Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Internal knowledge assistant SOC alert triage Board and committee paper preparation Medicines shortages and quota allocation Cold chain and temperature excursions Pharmacy order desk agent Recalls and drug alerts Pharmacy First consultation support Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement Online prescribing safeguards Patient messaging: New Medicine Service, hypertension case-finding, recalls E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill EU AI Act readiness for UK firms selling into the EU Automated decision reviews under the Data (Use and Access) Act Joining up with the NHS Single Patient Record
Human reviewAmazon A2I closed to new customers on 30 July 2026. People review where they already work.	In the existing workbench, or a custom review screen	In the existing workbench, or Power Apps	In the existing workbench	60 playbooks KYC and customer onboarding Payment fraud and APP scam detection Complaints handling Reconciliation and exception handling Credit decisioning support Spotting vulnerable customers Claims intake and triage Underwriting submission review Damage assessment from photos Renewal pricing fairness monitoring Referral and clinical letter processing Appointment no-show prediction Waiting-list validation Care notes and incident analysis Citizen casework and correspondence Freedom of Information request handling Benefits and grants application review Planning application validation Customer service agent Demand forecasting and replenishment Product content at scale Purchasing and best-price supplier routing Predictive maintenance Visual quality inspection Just-in-time production scheduling Smart meter and billing exceptions Water leak detection Shipping and customs document processing Delay prediction and proactive customer updates Warehouse slotting and pick optimisation EDI exception handling Contract review and clause extraction Proposal and bid drafting Audit anomaly review Churn prediction and retention offers Network incident triage Student early-warning and support (higher education) Admissions and enquiries assistant Building control application processing Golden thread information for higher-risk buildings Damp and mould risk prediction (social housing) Construction site safety monitoring Adverse event intake (pharmacovigilance) Regulatory document authoring Clinical trial site feasibility and documents Manufacturing deviations and CAPA investigation Grant applications and bid writing Impact reporting from case notes IT service desk agent Invoice processing (accounts payable) Supplier risk monitoring Sales: CRM assistant Medicines shortages and quota allocation Pharmacy order desk agent Prescription flow and hub-and-spoke dispensing NHS claims and reimbursement E-invoicing readiness Post-quantum cryptography inventory Supplier cyber assurance under the Cyber Security and Resilience Bill Automated decision reviews under the Data (Use and Access) Act

Foundation models

Models and AI

AWS: Amazon Bedrock
Azure: Microsoft Foundry (formerly Azure AI Foundry)
Sovereign / on-prem: Open-weight models served with vLLM on your own GPUs, or IONOS AI Model Hub

Both clouds offer a choice of models, including Claude. Check each model is offered in your UK region.

79 playbooks

Agents

Models and AI

AWS: Amazon Bedrock AgentCore
Azure: Foundry Agent Service
Sovereign / on-prem: An open-source agent framework (e.g. LangGraph) on Kubernetes

The original Bedrock Agents (now Agents Classic) closed to new customers on 30 July 2026.

76 playbooks

Retrieval and search

Models and AI

AWS: Bedrock Knowledge Bases, Amazon OpenSearch Service
Azure: Foundry IQ (built on Azure AI Search)
Sovereign / on-prem: OpenSearch, or PostgreSQL with pgvector

Amazon Kendra closed to new customers on 30 July 2026.

60 playbooks

Document AI

Models and AI

AWS: Amazon Textract, Bedrock Data Automation
Azure: Azure Content Understanding (includes Document Intelligence)
Sovereign / on-prem: Open-source parsing (e.g. Docling) plus an open-weight vision model

In London, Bedrock Data Automation processes requests in London only (AWS documentation, checked 9 November 2026).

40 playbooks

Speech

Models and AI

AWS: Amazon Transcribe, Amazon Polly
Azure: Azure Speech in Foundry Tools
Sovereign / on-prem: Open-weight speech models (e.g. Whisper)

Speech-to-speech models are newer and not offered in every UK region yet.

12 playbooks

Vision

Models and AI

AWS: Multimodal models on Bedrock, Bedrock Data Automation, Amazon Rekognition
Azure: Multimodal models in Microsoft Foundry, Azure Content Understanding
Sovereign / on-prem: Open-weight vision-language models

Azure Vision Image Analysis and Custom Vision retire on 25 September 2028. Lookout for Vision has ended.

6 playbooks

Custom ML

Models and AI

AWS: Amazon SageMaker AI
Azure: Azure Machine Learning
Sovereign / on-prem: MLflow and Kubeflow on Kubernetes

SageMaker Model Monitor, Clarify and Ground Truth closed to new customers on 30 July 2026.

35 playbooks

Workflow

Integration and orchestration

AWS: AWS Step Functions
Azure: Logic Apps, Durable Functions
Sovereign / on-prem: Temporal, or n8n

80 playbooks

Events and queues

Integration and orchestration

AWS: Amazon EventBridge, SQS, SNS
Azure: Event Grid, Service Bus
Sovereign / on-prem: Apache Kafka, RabbitMQ

77 playbooks

Streaming

Integration and orchestration

AWS: Amazon Kinesis Data Streams, Amazon MSK
Azure: Event Hubs
Sovereign / on-prem: Apache Kafka

12 playbooks

API layer

Integration and orchestration

AWS: Amazon API Gateway
Azure: Azure API Management
Sovereign / on-prem: Kong, or your existing API gateway

If you already run an integration platform, reuse it.

75 playbooks

Serverless functions and tools

Integration and orchestration

AWS: AWS Lambda
Azure: Azure Functions
Sovereign / on-prem: Knative or OpenFaaS on Kubernetes

Agent tools are usually small functions like these.

25 playbooks

Containers and Kubernetes

Integration and orchestration

AWS: Amazon EKS, Amazon ECS
Azure: AKS, Azure Container Apps
Sovereign / on-prem: Kubernetes on-prem (e.g. OpenShift, Rancher), or IONOS Managed Kubernetes

16 playbooks

Object and file storage

Data

AWS: Amazon S3 (with Object Lock for evidence)
Azure: Blob Storage (with immutable storage)
Sovereign / on-prem: Ceph, or IONOS S3 Object Storage

66 playbooks

Data lake and warehouse

Data

AWS: Amazon S3, AWS Glue, Amazon Redshift, Amazon Athena
Azure: Azure Data Lake Storage, Microsoft Fabric
Sovereign / on-prem: Ceph or IONOS S3 Object Storage; PostgreSQL or your existing warehouse

New Azure analytics work usually starts in Microsoft Fabric.

25 playbooks

Guardrails

Security and governance

AWS: Bedrock Guardrails
Azure: Foundry guardrails (Azure AI Content Safety)
Sovereign / on-prem: Open-source guardrails (e.g. NeMo Guardrails, Llama Guard)

Foundry guardrails use Azure AI Content Safety to detect harmful content and prompt attacks.

73 playbooks

Identity

Security and governance

AWS: IAM Identity Center
Azure: Entra ID
Sovereign / on-prem: Keycloak, or your existing Active Directory

80 playbooks

Secrets and keys

Security and governance

AWS: AWS Secrets Manager, AWS KMS
Azure: Key Vault
Sovereign / on-prem: OpenBao or HashiCorp Vault; an HSM

80 playbooks

Data governance

Security and governance

AWS: Amazon Macie, Amazon SageMaker Catalog (built on DataZone)
Azure: Microsoft Purview
Sovereign / on-prem: Your existing data governance tooling

69 playbooks

UK data residency

Security and governance

AWS: eu-west-2 (London)
Azure: UK South / UK West
Sovereign / on-prem: Your own UK data centre, or a UK or EU provider

IONOS AI Model Hub runs in German data centres: EU, not UK, residency.

All of them

Monitoring and audit

Operations and people

AWS: Amazon CloudWatch, AWS CloudTrail
Azure: Azure Monitor, Log Analytics
Sovereign / on-prem: Prometheus, Grafana, OpenTelemetry

80 playbooks

Human review

Operations and people

AWS: In the existing workbench, or a custom review screen
Azure: In the existing workbench, or Power Apps
Sovereign / on-prem: In the existing workbench

Amazon A2I closed to new customers on 30 July 2026. People review where they already work.

60 playbooks

Sovereign / on-prem means open, portable components you can run in your own data centre or with a UK or European provider; IONOS is shown as one example, and others exist. What sovereign cloud means →

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Sam NaseemBirmingham, UK · UK & Europe

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